Creating email autoresponses in cPanel

Overview

You can use autoresponders to send a message back automatically to anyone who sends an email to a certain account. This can be useful for times when you are on vacation or unavailable, or if you have a generic message that you wish to send for a customer inquiry email address.

Steps

1 To access the Mail Menu, click on the  icon above the word Mail on the main screen of your cPanel interface.

2 Click on autoresponders to enter the autoresponder maintenance screen.

3 To add a new autoresponder, click on Add Autoresponder.

4 Enter the email address you wish to send the autoresponses from, the name you wish the message to come from, the subject of the autoresponse email, and the message in the respective fields.

5  If you wish the message to be displayed in HTML format, check the box next to HTML message.

6  Use the drop down box to select the character set you wish the autoresponse to appear in.

7  Click on Create/Modify to create the autoresponder.

NOTE: If the autoresponder was created successfully, the following will appear (except name@domain.com will be the email address you have created the autoresponder for):

Autoresponder Created

name@domain.com was successfully created.

Troubleshooting

Make sure you are using a valid email address in the Email field. Also, make sure you select the character set you are using in the autoresponse.